Return Policy

Return Policy: Elevating Your Satisfaction with Higsee

Welcome to Higsee.com, where your satisfaction is our priority.   We understand that sometimes a choice might need a second thought.   Our Return Policy is designed to make your Higsee experience seamless, reassuring, and ultimately delightful.

 1.   Eligibility for Returns

We gladly accept returns within 30 days of the delivery date.   To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

 2.   Initiating a Return

To initiate a return, please contact our Customer Support team at higsee.com with your order number and the reason for the return.   Our team will guide you through the process and provide you with a Return Authorization (RA) number.

 3.   Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.   We recommend using a trackable shipping service to ensure your return reaches us safely.

 4.   Return Authorization (RA) Number

Please ensure that you include the RA number provided by our Customer Support team with your returned items.   This helps us process your return efficiently.

 5.   Refund Process

Once we receive your returned items, our team will inspect them and process your refund.   Refunds are issued to the original payment method.   Please allow 5-7 business days for the refund to reflect in your account.

 6.   Exchanges

At this time, we do not offer direct exchanges.   If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 7.   Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.   We will work with you to arrange a replacement or refund.

 8.   Non-Returnable Items

Certain items, such as personalized or intimate goods, are non-returnable.   This is to ensure the health and safety of our customers.

 9.   Cancellations

Orders can be canceled within 24 hours of purchase.   Once an order has been processed for shipping, it cannot be canceled.

 10.   Contact Us

For any questions or concerns regarding our Return Policy, feel free to reach out to our Customer Support team at higsee.com.

Higsee is committed to ensuring your satisfaction, and we appreciate your trust in us.   Thank you for choosing Higsee – where every return is an opportunity to exceed your expectations.